Terms of Service

1. Acceptance of Terms

By using Dakiya’s services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree, you may not use our services.

2. Services Provided

Dakiya specializes in domestic courier services. We do not currently provide international shipping. Our services include package pickup, transportation, and delivery to specified addresses within the serviceable area.

3. Eligibility

To use Dakiya’s services, you must:

• Be at least 18 years old or have parental/guardian consent.
• Provide accurate and complete information when creating an account or placing an order.

4. User Responsibilities

Users are responsible for:

• Ensuring packages comply with local and national regulations.
• Properly packaging items to prevent damage during transit.
• Providing accurate recipient information, including addresses and contact details.
• Not shipping prohibited items, including hazardous materials, illegal goods, or restricted items.

5. Prohibited Items

The following items cannot be shipped through Dakiya:

• Explosives, firearms, and ammunition.
• Perishable goods without proper packaging.
• Illegal drugs or substances.
• Items restricted by local, state, or federal laws.

6. Liability and Insurance

Dakiya takes reasonable care in handling packages but is not responsible for:

• Loss or damage caused by improper packaging.
• Delays due to unforeseen circumstances, such as weather or natural disasters.

7. Fees and Payments

Service charges are calculated based on weight, dimensions, and destination. Payments must be made at the time of booking. Failure to pay may result in service cancellation.

8. Claims and Disputes

In the event of a delivery issue, users must raise a claim within 7 days of the delivery date. Claims can be initiated through our customer support channel by submitting the required documentation. Contact support at support@dakiya.net.

9. Service Modifications

Dakiya reserves the right to:

• Modify or discontinue services without prior notice.
• Update these Terms of Service as necessary. Changes will be communicated via our website.

10. Privacy Policy

We value your privacy. All personal data collected is handled in accordance with our Privacy Policy, which outlines how your information is used and protected.

11. Termination

We may suspend or terminate your access to our services if:

• You violate these Terms of Service.
• Fraudulent activity is detected.

12. Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from these terms will be resolved in the courts of India.

13. Refund Policy

Refunds may be provided in case of approval. Once approved, the refund will be processed and may take 3 to 5 business days to be credited to original payment method.

14. Contact Information

For questions or concerns, please contact us:

• Email: support@dakiya.net